How Our Mugs Are Made
Our mugs are made of a premium ceramic that is FDA compliant, as well as dishwasher and microwave safe.
We infuse the ink into the surface of your mug using a sublimation process, to ensure your design won’t peel, scratch or fade (for life).
We use high-quality inks to offer extremely vibrant colors, deep blacks and neutral grays that other digital processes simply cannot match.
We’ve carefully chosen our packaging materials to ensure safe delivery. In addition, we offer gift wrapping to make gift giving easy.
Frequently Asked Questions
What Shipping Methods Are Available?
All orders in the continental United States will be shipped USPS Priority Mail. All other orders outside the United States (Mexico and Canada) will be shipped First Class International Mail and the customer is responsible for any additional customs charges owed.
Do You Offer Local Pick Up Or Delivery?
Phoenix, Arizona customers can save on shipping by picking up their orders from our office located in Central Phoenix. Orders over $200 qualify for free delivery within 15 miles of 85016.
Do You Ship Internationally?
We currently only ship to Canada and Mexico.
What Is Your Processing Time?
Currently, our processing time is up to 72 hours.
What Payment Methods Are Accepted?
We accept PayPal and all major credit cards.
Is Buying On Your Website Safe?
Yes, we use Stripe, a third-party payment processing system that guarantees your sensitive information will be protected and stored safely.
Which Side Of The Mug Is Printed?
All of our motivational quotes are printed on both sides of the mug.
If you place a custom order, you will have the option to choose if you want the design printed on one or both sides of the mug.
Orders & Returns
How Do I Place A Custom Order?
You can place a custom order very easily on our Custom Mug page.
Do You Charge A Setup Fee For Custom Orders?
A setup fee will not be added to your order. Black and color designs are all included in the base price.
Do You Offer Samples On Custom Orders?
We offer one free sample, you just pay the shipping. This is to ensure you are satisfied before committing to the larger order that is not refundable.
How Do I Track My Order?
After you place your order you will receive a confirmation email where you can track your order.
Do You Offer Returns?
All purchases are considered final sale unless defective. Items are carefully wrapped and packed (but be careful when opening your box), and damage during shipment is rare. If you receive a damaged item, please contact us immediately with a picture of the item and shipping box’s condition (the post office requires it for the insurance claim with them) and after review, we can ship a replacement. If you are unsatisfied with your purchase for any other reason, please contact us first before leaving feedback so we can fairly have the opportunity to make the situation right. All requests need to be made within 7 days of receiving your order.